Thank you for shopping with LawnEdge NewZealand. We value your trust and strive to provide a smooth shopping experience.
Please review our return and refund terms below.

Order Cancellation Policy

• Orders can be canceled within 12 hours of placement before they are shipped.
• A 12.5% processing fee applies to all cancellations to cover administrative and transaction costs.
• Once an order has been shipped, cancellations are no longer possible.
• To cancel or modify your order, please contact us at theteam@customersupport.care.

Return & Refund

We accept returns within 15 days of delivery, subject to the following conditions:

Return Eligibility

To qualify for a return:
✅ The product must be unused, in its original packaging, and in resellable condition.
✅ A proof of purchase (order confirmation or receipt) must be provided.
✅ Returns must be initiated within 15 days of receiving the item.

🔹Non-Returnable Items

Return Process

1️⃣ Contact us at theteam@customersupport.care with your order number and reason for return.
2️⃣ Our team will provide a return authorization and shipping instructions.
3️⃣ Ship the item back using a tracked shipping service at your expense (for voluntary returns).
4️⃣ Once received, your refund will be processed within 24-48 hours.

Restocking Fee

• A $59 restocking fee applies to returns due to change of mind, incorrect orders, or preference for another product.
• This fee covers initial packing, handling, and administrative costs.
• No restocking fee applies to returns due to damaged or incorrect items.

Return Shipping Costs

• If the return is due to damage, defects, or incorrect items, we will cover the return shipping costs.
• If returning due to a change of mind or incorrect order selection, the customer is responsible for return shipping.